Returns & Exchanges
At Sadaf Foods, we strive to provide the highest quality Mediterranean ingredients; however, due to the perishable nature of our products, returns are handled with specific care to ensure food safety. If you receive a damaged or incorrect item, please contact us within 7 days of delivery for a full refund or replacement.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the product, packaging, and shipping label to help us verify damage or quality concerns.
Review Process
Our quality assurance team will review your claim within 2 business days to determine eligibility for a refund or reshipment.
Resolution
Once approved, a credit will be applied to your original payment method or a replacement package will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing